If you’re a computer user – answer these 3 questions:
- If you had a nail in your tire, would you like to know before your tire went flat?
- If your credit card information was compromised, would you want to know before someone used that information?
- If an earthquake were coming, would you want to know before it hits?
You most likely answered YES to each of these questions. For each situation, there is a solution:
- New cars have tire pressure monitors that will alert you if one tire is losing air before it goes totally flat.
- There are many services that monitor your credit information and alert you if it is compromised.
- New technology exists that monitors ground movement in high-risk geological areas and alerts you if there is a high chance of a quake.
All three solutions have two words in common – MONITOR and ALERT.
Now, most computer users type away on their keyboards day after day never thinking about how their computer is working… until it’s not working! Then, they panic and hope that it won’t take long for the computer to be fixed and that they didn’t lose any important data.
Waiting for a computer to break and then fixing it is called ‘Break-Fix’ and this is how most users operate. Doing this is the best way to guarantee getting the least amount of productivity out of the computer. This is because the computer’s performance degrades over time.
The degradation of a computer’s performance can be caused by many things from malware to failing hardware to a bad program update. The best way to minimize the effect of these performance sappers is to find and eliminate them.
RMM stands for Remote Monitoring and Management. The first part – Monitoring – is a way to see all the goings on in the computer. All current computers check the status of hardware and software and make it available to be checked. The RMM program compares that status of the computer and reports if any item is outside of pre-determined levels. For example, the computer tracks how much of its RAM is being used and if it is consistently over a certain level, the RMM software reports that fact. The RMM program also monitors free disk space, what programs are being installed, the results of virus scans or whether the computer shuts down by itself.
For critical events, like high CPU usage, frequent restarts or important operating system programs stopping, the RMM program will send out an email to the people monitoring the system.
What to Do with all that Information
Having current information allows the computer technician to head off issues before they cause problems. Taking care of these potential issues is what the Management part of RMM does.
RMM programs monitor that status of operating system patches and automatically apply those patches at a pre-determined time. Having patches installed minimizes the risk of these vulnerabilities being exploited. Patches and updates also keep the computer and programs running efficiently.
RMM programs allow the technician to access the computer while the user is experiencing any issue so the user can demonstrate what is going on. This works much better than having the technician asking the user to type in this and describe back what they see. Having the technician see exactly what’s happening allows them to resolve the issue as quickly as possible.
Is RMM right for your business?
The best way to see if RMM is right for you is to talk to a Managed Service Provider who can install an RMM system. Your B2B Team offers this as one of their services. If you are interested, fill out the contact form at the bottom of each web page or call the Your B2B Team phone number.